Plan comparison
What counts as a document
One file you send out, however many people sign it. A consulting agreement that goes to Alex Chen and Priya Shah is one document, not two. A contract sent to five people is still one document.How limits work
When you reach your monthly document limit, everything already sent keeps working. People can still sign, and you can still download completed files. New documents wait until the month turns over or you move to a higher plan. Agent credits renew on the 1st of every month. Running out of credits only pauses the agent. Sending, signing, templates, and everything else keep working normally. Nothing already sent is touched.What are credits
Credits are what the agent works on. Drafting and sending an agreement takes about 30 credits. Answering a question, looking something up, or sending a reminder takes a few. Every plan includes a monthly allowance:
Unused credits do not carry over to the next month.
Change or cancel your plan
1
Open Plan settings
Go to Settings > Plan.
2
Change plan
Moving up applies immediately, and the difference for the rest of the current period is charged. Moving down applies at the end of the period you have already paid for. Every document, template, and signature stays through a plan change in either direction.
3
Cancel
Cancel at any time from Settings > Plan, or by emailing billing@suresign.si from your account address. There is no fee and no call. You keep access until the end of the period you paid for.
Paid checkout is not open yet. Until it is, you can use the Free plan and all its features.
Refunds
Mid-cycle cancellations outside the 7-day window receive no refund, but you keep full access until the end of the paid period. Refunds go back to the original payment method within 5 to 10 business days.
Signed documents stay valid
Cancelling your plan never voids a signature or a completed document. Your workspace moves to Free or becomes read-only so you can export everything.Taxes and invoices
Plans are sold through Polar as merchant of record. Tax is determined and added at checkout based on your country. Supply your GSTIN or tax number in billing settings and it appears on your invoice. Invoices are available in Settings > Plan, and a receipt is emailed on each charge.Next steps
Invite your team
Add teammates and assign the right roles.
Review security
Learn how Suresign protects your documents and account.
Meet the agent
Understand how agent credits power drafting, reminders, and automations.