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Here are answers to the questions we hear most often. They are grouped by topic so you can find what you need quickly. If your question is not here, ask a person. A person answers.
Suresign is an e-signature workspace with a built-in AI agent. It is for anyone who needs to get documents signed: freelancers, small business owners, HR teams, legal teams, and anyone sending contracts, offer letters, NDAs, or agreements. You do not need technical skills.
Yes. The Free plan costs $0, needs no credit card, and includes 10 documents a month, the agent with 100 credits, and the full proof layer. Signers never pay and never need an account.
One file you send out, however many people sign it. A contract that goes to five people is one document, not five. The consulting agreement you send to Alex Chen and Priya Shah is one document.
Neither. One price covers the whole workspace, and you pay for how much you send. Signatures, recipients, and reminders are never counted.
Nothing, and they do not need an account. They open the link in their email and sign on any phone or computer.
PDF, Word file, or image. The file opens in the editor where you place fields.
There are 13 field types: Signature, Initials, Date signed, Name, Text, Number, Checkbox, Dropdown, Radio buttons, Company, Title, Stamp, and file uploads. Date signed fills automatically when the signer finishes.
Yes. Choose One after another or All at once. With one after another, the next person gets their link automatically when the previous person finishes.
Up to 50 people per document. You can also add approvers and people who get a copy.
You can ask for an access code you share with the signer, or a 6-digit code emailed to their inbox. Five wrong access code attempts lock the link for 15 minutes. The emailed code is valid for 10 minutes and passing it is remembered for 12 hours.
You can send a reminder, extend the expiry date, or resend an expired document. You can also ask the agent to check who still needs to sign.
Yes. Save it as a template. Free includes 3 templates. Pro and Business include unlimited templates.
No. They open the signing link from their email, adopt a signature by choosing a style, drawing, or uploading an image, and click Finish. They can also decline with a reason.
Yes. Names in Hindi, Arabic, Japanese, and more are shaped properly in the signed PDF.
The agent is an AI built into your workspace. It drafts agreements from a sentence, places signature boxes, prepares documents to send, answers questions about your workspace, reminds people to sign, extends dates, and runs automations.
No. Every send waits on a card for your click. An admin can allow reminders and extensions to run on their own; nothing else can.
Credits are what the agent works on. Drafting and sending an agreement takes about 30 credits. A question, lookup, or reminder takes a few. Every plan comes with a monthly allowance, renewed on the 1st.
Only the agent waits until the next month or a plan upgrade. Sending, signing, templates, and everything else keep working. Nothing already sent is touched.
Yes. Ask questions like “Who still has to sign?” or “What expires this week?” The agent can answer about any document or the whole workspace.
Automations are scheduled tasks the agent runs for you. Five kinds are available: chase unsigned people, act before expiry, weekly summaries, send copies, and reminders. They are available on Pro and Business only.
Only for reminders and extensions, and only on Business where an admin allows it. Everything else waits for your approval.
Everything already sent keeps working: people can still sign and you can still download. New documents wait until the month turns over or you move up a plan.
Any time, from Settings > Plan. Moving up applies straight away. Moving down applies at the end of the period you have already paid for.
Whenever you like, from Settings > Plan, with no fee and no call. You keep your plan until the end of the period you paid for. Cancel within 7 days of a first payment, ask us, and we refund it in full.
Yes. Cancelling never voids a signature or a completed document. Your workspace moves to Free, or becomes read-only so you can export everything.
Payments are handled by Polar as merchant of record. Card details go to Polar directly and never reach our servers. We do not currently offer annual billing.
Go to suresign.si/verify and upload the signed file. The result is Genuine, Changed, or No record. The file never leaves your device.
Email and password, magic link, or single sign-on with Google, GitHub, and Microsoft. Optional two-step sign-in with an authenticator app and recovery codes.
Five wrong attempts lock the signing link for 15 minutes.
No. We never use the contents of your documents to train any model, ours or anyone else’s.
You get an email alert. You can review all known devices in Settings > Security and revoke any you do not recognise.
Not yet. Our security controls are real and independently checkable, but they have not been audited by a third party. We are honest about this rather than implying otherwise.
Email security@suresign.si with what you found and how to reproduce it. We acknowledge within 3 business days.
Deleted documents move to the Deleted tab and stay recoverable for a window of time. The default is 30 days. On Business, an admin can set this to 1 to 180 days in Settings > Deletion. After the window, they are destroyed permanently.
Yes, on Pro and Business. Go to Settings > General to add your workspace name, brand colour, and logo. You can also set a sender name and email footer in Settings > Sending.
Go to Contacts to see everyone you have sent documents to. Contacts fill themselves in from the people you actually send to. You can organise them into groups for faster addressing.
Your dashboard shows Needs you, In progress, Drafts, Finished, Declined, Expired, and Deleted. Documents other people sent you also appear, read-only.

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Still have a question?

Contact us and a person will answer. You can also email support@suresign.si for billing questions or security@suresign.si for security concerns.

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